Sub-processors

EU/EEA cloud infrastructure. Provides compute (ECS/EC2), object storage (S3), monitoring (CloudWatch), CDN (CloudFront), and CI/CD (CodeBuild) services for EEA-hosted customers.

Cloud infrastructure for non-EEA customers (US, APAC, ANZ). Provides compute, storage, monitoring, CDN, and build services across US, Singapore, and Australian AWS regions.

Cloud hosting for EEA customers requiring Sweden-based data residency. Provides IaaS infrastructure including ECS clusters and EC2 instances hosted within Sweden.

Aviation content transfer and knowledge support services for customers migrating manuals into Web Manuals.

Aviation content transfer services for customers migrating manuals into Web Manuals.

Aviation content transfer services for customers migrating manuals into Web Manuals.

Aviation content transfer services for customers migrating manuals into Web Manuals.

Aviation regulatory knowledge support for compliance library content.

Regional affiliate providing customer support and account management services for Americas-region customers.

Asia-Pacific affiliate providing sales support, customer onboarding, and account management for APAC-region customers.

Australia and Pacific affiliate providing sales support, customer onboarding, and account management for ANZ-region customers.

US-based affiliate providing sales support, customer onboarding, and account management for North American customers.

Group parent company. Responsible for technical development, product management, infrastructure operations, and group-wide coordination.

Latin America affiliate providing sales support, customer onboarding, and account management for LATAM-region customers.

Middle East and Africa affiliate providing sales support, customer onboarding, and account management for MENA-region customers.

Primary contracting entity for European and Nordic customers. Provides customer support, onboarding, and account management.

Email, calendar, file storage, and productivity suite (Gmail, Drive, Docs, Sheets, Meet). May process customer contact information in business correspondence.

E-signature and document management for contracts. Processes signatory names, email addresses, and signed agreement documents.

CRM system. Stores sales and account contact information for customer and prospect records.

Customer success platform. Stores account health, usage, and contact data to support customer success and renewal activities.

Internal team communications platform. May process limited contact information of customer representatives in support-related channels.

Customer support ticketing platform. Processes contact information and support correspondence submitted by customer users.

AI-powered processing and summarisation of Zoom meeting transcripts for internal use. Processes transcript data only.

Video conferencing for internal meetings and customer calls. May process participant names, email addresses, and meeting recordings or transcripts.

HR and personnel management platform. Processes employee personal data including employment records, payroll information, and absence management.

Applicant tracking and recruitment platform. Processes candidate names, contact details, CVs, and application records submitted to Web Manuals.

Amelia AI: Large Language Model (LLM) hosted separately within AWS Bedrock powering Amelia, Web Manuals’ AI-assisted search and document intelligence feature. Processes aviation manual content and user queries to generate contextual answers and summaries.

Internal use: Ad-hoc AI-assisted tasks (USA).

Large language model (LLM) API (GPT models) used for internal ad-hoc AI-assisted workflows and supplementary AI features. May process content and queries submitted through AI-enabled interfaces.